Privacy Policy

1. Introduction

This Privacy Policy explains how Louis Law Group, PLLC (“Louis Law Group,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with family.louislawgroup.com (the “Website”). We handle personal information in accordance with applicable law, including the Florida Information Protection Act (FIPA) and, where applicable, the California Consumer Privacy Act (CCPA/CPRA) and the EU General Data Protection Regulation (GDPR). By using the Website, you agree to the practices described here. If you do not agree, please discontinue use of the Website.

2. Information we collect

We collect the following categories of information:

• Information you provide. Your name, email address, phone number, and mailing address; the responses you submit through our intake questionnaire; details you share about your legal matter; and billing information when you pay a consultation fee or retainer online.
• Information collected automatically. Your IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, and access times, along with approximate location (such as city or state) inferred from your IP address.
• Information from third parties. We may receive information from publicly available sources or from service providers that help us verify or enhance our records.

3. How we use information

We use personal information to:

• respond to your inquiries, schedule consultations, and communicate with you about your potential or actual matter;
• perform conflict checks and other steps necessary to evaluate or provide legal services;
• process payments and manage client records;
• operate, secure, analyze, and improve the Website;
• send legal updates or other communications where permitted by law (you may opt out at any time); and
• comply with legal obligations and protect the rights of the firm, our clients, and others.

We use intake responses solely to evaluate and scope your potential engagement with the firm. We do not sell your personal information.

4. How we share information

We do not sell personal information. We share it only as needed:

• Service providers.With vendors that support our operations — such as cloud hosting, IT, e-signature, scheduling, and payment processing — under contractual confidentiality and security obligations;
• Legal obligations. When required by law, subpoena, court order, or other legal process;
• Business transfers. In connection with a merger, sale, or transfer of firm assets, with notice as required by law;
• Professional advisors. With auditors, advisors, and counsel for compliance and legitimate business purposes; and
• With your consent. When you direct or authorize us to share your information.

5. Cookies and tracking technologies

We and our service providers use cookies and similar technologies to operate the Website, remember your preferences, and understand how the Website is used:

• Essential cookies are necessary for core functionality, such as maintaining your secure session when you book or pay for a consultation;
• Functional storage(including your browser's session storage) remembers your progress through the intake questionnaire and your interface choices;
• Analytics cookies— we use Google Analytics (the Google tag) to collect aggregated, anonymized information about how the Website is used so we can improve it.

We do not use this Website to serve third-party targeted advertising. Some browsers send a “Do Not Track” (DNT) signal; because there is no common industry standard, the Website may not respond to every DNT signal, but where feasible or legally required we honor Global Privacy Control (GPC) signals. You can remove or reject cookies through your browser settings, though some features may not function properly without them. To opt out of Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on.

6. Your privacy rights

Depending on where you live and applicable law, you may have the right to access, correct, or delete the personal information we hold, to opt out of marketing communications, and — for California and EEA residents — additional rights such as the right to know what we collect, to opt out of any “sale” or “sharing” of personal information, to data portability, or to object to or restrict certain processing. To exercise a right, email [email protected]; we may need to verify your identity before responding.

7. Data security

We maintain administrative, technical, and physical safeguards — including access controls, encryption of data in transit where feasible, secure backups, vendor oversight, and staff training — designed to protect personal information. No system is completely secure, however, and we cannot guarantee absolute security. Please contact us promptly if you believe your information has been compromised.

8. Attorney-client privilege

Information shared within an established attorney-client relationship is protected by the attorney-client privilege. Information you submit through the public Website before signing an engagement letter is not privileged. Please do not submit confidential details through the intake questionnaire or contact forms until an attorney-client relationship has been established in writing.

9. Data retention

We retain personal information only as long as necessary for the purposes described here or as required by law. Client records are retained for at least six years after a matter closes, consistent with Rule 5-1.1 of the Rules Regulating The Florida Bar. Non-client inquiry data is generally retained for up to 24 months, after which we delete or de-identify it.

10. Children's privacy

The Website is not directed to children under 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us personal information, please contact us and we will delete it promptly.

11. Governing law

This Policy is governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

12. Changes to this policy

We may update this Policy from time to time. Material changes will be posted on this page with a new effective date and take effect when posted. Please review this Policy periodically.

13. Contact